Understanding the causal association between skills and productivity is essential for designing effective training programs. This paper evaluates an intervention aimed at boosting leadership and communication skills among store managers and sales associates from a large Latin American retailer. The empirical analysis is carried out using longitudinal information gathered by the firm and through two skills surveys. The Identification exploits the experimental design in the context of a difference-in-difference strategy.

Digital transformation is here to stay, as evidenced by the growing consensus among the global community. The Latin American and Caribbean (LAC) region has large deficiencies in quality and efficiency, two areas in which digital transformation of services has significant potential. While digital transformation is changing lives, digital tools are not, and never will be, “silver bullets” that improve quality, safety and efficiency on their own.

We test for racial differences in crime victimization between whites and Afro-descendants in the form of thefts, robberies, sexual and physical assaults and police aggressions in Brazil. We explore the presence of skin color tone bias in victimization by the police. Methods With a novel dataset produced by the Ministry of Justice of Brazil in 2012, we use 6 different logit regression models to estimate marginal effects.

We test for racial differences in crime victimization between whites and Afro-descendants in the form of thefts, robberies, sexual and physical assaults and police aggressions in Brazil. We explore the presence of skin color tone bias in victimization by the police. Methods With a novel dataset produced by the Ministry of Justice of Brazil in 2012, we use 6 different logit regression models to estimate marginal effects.