SGiS: System for the Management of incidents in Health


SGiS, System for the Management of Incidents in Health, was created as part of a strategy to strengthen referrals and counter referrals, emergency response, and obstetric and neonatal emergencies in the state of Chiapas, Mexico. 

It offers an environment that systematizes the referral and health incidences (obstetric emergencies) in the medical units within the Ministry of Health, covering the incident from its emergence in the primary care level until its resolution in the second level. Additionally, it chronologically records the available resources and the actions taken to resolve the incident. This allows us to know the context of each incident, and  to identify care processes that require strengthening and thereby join the state's efforts to reduce maternal mortality. In addition, it allows monitoring of the counter reference of obstetric patients for puerperal control. It allows to notify by SMS to patients, companions and health units about the different stages of care and follow-up.

Each hospital unit is a central information center; responsible for managing patients in maternal health, from the monitoring, recording and follow-up of incidents; the processes are controlled through SGiS, to coordinate the network of services in order to provide a resolutive attention to the users within the shortest time possible.

  • SGiS can fulfill the following functions:
    • Patient's Emergency Department Admission data to identify the patient and his/her companion
    • Patient Referral/ Data to refer the patient to another medical unit that can be resolved
    • Diagnosis
    • Medical Destination Unit
  • SMS Notification  to the companion and alerts to the health services during and after the client care. Patient Follow-up Data on the care provided to the patient
    • Patient's status
    • Patient Location
    • Patient's discharge
    • Data of the medical unit of origin, with the corresponding indications.
    • Discharge diagnosis

Tool Specification

Key Features / Modules
  • Dashboard
  • Catalogs
  • Incidents
  • Inventory Check list/ Current Status (check list of resources that counts each medical unit, whether personal, beds, medicines, work areas, etc)
  • E-notification
  • Women's census
  • Personnel directory
  • Support directory
  • Success stories
  • Control panel (User administration)
  • Free and Open Source Software
Languages available (Internationalization)
  • Spanish
WHO Classification: Healthcare System Challenges
  • 1. Information
  • 2. Availability 
  • 6. Efficiency
WHO Classification: System Category
  • I. Emergency response system
  • K. Facility management information system
Who Classification: Main Users
  • 3.0 Health system managers
WHO Classification: Digital Health Intervention
  • 2.1 Client identification and registration
  • 2.6 Referral coordination
  • None
Data Sharing with other services or platforms
  • Does not share information with other platforms
Main Users
  • Social workers
  • First and second level health units
  • Medical and health care
  • Public health
  • Health jurisdictions
  • State and regional
  • Second level hospitals
</> Languages
  • PHP
  • Javascript
Technical Overview

SGIS is composed of the following repositories.

Client app:

Client web:


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  • Javier Alejandro Gosain Díaz
  • Ramiro Gabriel Alférez Chavez
  • Eliecer Ramirez Esquinca
  • Luis Alberto Valdez Lescieur
  • Project coordinating unit (ISM) – Health institute (planning) – health care address
  • Salud Mesoamérica, ME-G1001 & ME-G1004

Additional Information

Patient, Follow-up, Emergency response, Reference care, Obstetric emergencies
Solution Type:
Emergency response system
Last Update: 04/22/2020

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