RapidPro: COVID-19


RapidPro is a free open source software that allows users to easily build and scale mobile-based applications from anywhere in the world.

RapidPro collects data via short message service (SMS) and other communication channels (e.g. voice; social media channels, such as Facebook Messenger, Telegram, WhatsApp) to enable real-time data collection and mass-communication with target end-users, including beneficiaries and frontline workers. RapidPro also powers U-Report, UNICEF’s youth, and citizen engagement platform. As part of national systems strengthening, RapidPro also supports Digital Health interventions in 18 countries.

As a mobile tech programming tool, RapidPro allows partners to gather accurate real-time information on vital areas such as health, nutrition, education, water and sanitation, and child protection—even in remote and hard-to-reach places—and use that data to reach those most in need. Now in use in 36 countries, real-time monitoring using RapidPro can reach even more people by integrating with popular channels, including Facebook Messenger, Telegram, WhatsApp and Viber.

The technology allows users to design, pilot and scale direct mobile outreach services without the help of a software developer in both normal development contexts and humanitarian emergencies

Currently, the City of Mexico is using RapidPro as part of their COVID-19 response. Click here to find out more about how the RapidPro is used by the City of Mexico.

<How does RapidPro work?>

Tool Specification

  • Free and open source software

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  • Nyaruka

Additional Information

COVID-19, humanitarian emergencies, mobile technology programming, Communication
Solution Type:
Client communication system
Last Update: 04/22/2020

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